Technical support by email
In English and French: MK Net.Work Support
In German: ZipMail Competence Center - Germany
Please provide us with :
- The name and version of the software about which you are asking your question.
- The name and the version of your operating system.
- If the software about which you are asking your question is plugged to your messaging client program, the name and the version of this email program.
- A detailed description of the problem you encounter, including screen copies if necessary.
Technical support by phone
Phone support is reserved for customers having an existing maintenance and new version subscription contract or prosective customers needing assistance.
Although your phone calls are welcome, our support centers are more efficient when they receive an email containing all the information connected to your question.
Phone support is generally used for very urgent problems or problems that cannot be easily solved by email.